Responsible Gaming
Gaming Should Be Entertainment
At 1win, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Gaming involves risk, and there is no guaranteed way to win. We encourage all players to approach gaming responsibly and within their means.
Age Requirements
In India, players must be at least 18 years of age to participate in online gaming activities. It is your responsibility to verify that you meet the legal age requirement in your jurisdiction before creating an account or playing on 1win. By accessing our platform, you confirm that you are of legal age to do so.
Warning Signs of Problem Gambling
If you recognise any of the following signs, you may be developing a problem with gaming:
- Spending more time or money on gaming than you intended
- Chasing losses by continuing to play to recover money you have lost
- Hiding your gaming activity from family, friends, or others
- Neglecting work, school, or personal responsibilities due to gaming
- Using gaming as a way to escape problems or relieve stress
- Feeling anxious or irritable when unable to play
- Borrowing money or going into debt to fund gaming
- Failed attempts to reduce or stop gaming
- Lying about the amount of time or money spent gaming
- Risking important relationships or opportunities because of gaming
If you experience any of these signs, please seek help immediately.
Self-Help Tools
1win provides several tools to help you maintain control over your gaming activity:
- Deposit Limits: Set a maximum amount of money you can deposit into your account over a specified period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount of money you are willing to lose during a gaming session or time period.
- Reality Checks: Receive periodic reminders during your gaming session about how much time you have been playing.
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing you from accessing 1win for a set period.
- Account Closure: Close your account if you wish to stop gaming entirely.
To access these tools, log into your 1win account and visit the Responsible Gaming section in your account settings.
Support Organizations
If you are struggling with problem gambling, professional help is available. The following organisations offer free, confidential support:
India
- All India Gaming Foundation (AIGF): A non-profit organisation dedicated to responsible gaming awareness in India
- National Mental Health Programme (NMHP): Provides support and counselling services through government health centres across India
International Support Services
- GamCare (United Kingdom): www.gamcare.org.uk — Free counselling and support for problem gamblers
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Free counselling and support services
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Information and resources for problem gambling
- National Council on Problem Gambling (United States): www.ncpgambling.org — Free helpline and treatment referrals
These organisations provide free, confidential support and can help you regain control.
If You Need Help
Problem gambling is a serious issue, but help is available. If you believe you or someone you know has a problem with gaming, please reach out to one of the support organisations listed above. Speaking to a counsellor or therapist can make a real difference.
Remember: It is never too late to seek help. Gaming should be fun and entertaining—if it is causing you stress, financial hardship, or affecting your relationships, take action today.
Contact 1win Directly
If you wish to use our self-exclusion tools or need further information about responsible gaming on 1win, please contact our customer support team at any time. We are here to help.